FAQ

Counselling & Therapy


Are you registered?

Yes I am a Level 2 member of the Australian Counselling Association, registrant number 8091.

What are your qualifications?

  • Bachelor of Social Science (Welfare)
  • Cert IV Personal Trainer
  • AdvDip Business Management
  • Certified Clinical Neuropsychotherapist

Additional studies have been undertaken in

  • Acceptance and Commitment Therapy
  • PTSD

Facilitator/Instructor training

  • Certified Toolbox Parenting Facilitator
  • Metafit Trainer


Do I need a referral?

No you do not need a referral for an appointment. Just simply call to enquire or make a booking.

Do we have to walk?

Not at all, it is simply another option that can enhance your counselling experience. You get to choose how you would like the session to proceed.

Do you prescribe medication?

No. Counselling services often work together with other health professionals (GP, Psychiatrist) to come up with a complete solution for your needs. If we do not feel we can provide you with the best help, we will recommend services that are more suitable to your needs.

Can I talk to you about my situation to see if you can help before I book?

Yes you can. As many clients have experienced, the first phone call is the most difficult and part of that is not knowing if the counsellor is the right person for you. By the end of that first contact we can usually establish if there is an easy rapport, helping you to make your decision to book.

I have young children. Can I bring them?

You could have young children present. We understand not everyone has an available support network all the time. However, having children present may affect what we are able to discuss and also provide plenty of distractions, possibly effecting the outcome of session. We can always discuss this further when you book and we can find solutions to fit most family needs.

Do you see couples or families as well?

Yes, we have training and experience in working with both groups.

What is the difference between a psychiatrist, psychologist, psychotherapist and counsellor?

There are many areas where these practitioners overlap, however below is a summary of the services provided and some of the primary differences.

A psychiatrist is a medically trained doctor who has generally completed another 5 years of additional study to specialise in mental health disorders. As they are a medical doctor, they can prescribe medication and admit clients to hospital if required. Psychiatrists are generally required when a client is suffering from illnesses such as schizophrenia, bi-polar and a wide range of other mental health disorders, often at the more severe end of the scale. Psychiatrists may often work in conjunction with psychologists or counsellors to provide a comprehensive treatment plan. Psychiatrists require a referral and are generally considered the most expensive option.

Psychologists have completed at least 3 years of university in either a Bachelor of Psychology with Honors or a Bachelor of Psychological Science. They specialise during their study in areas such as sports psychology, clinical and counselling psychology, forensic psychology and so on. Psychologists use scientific evidence as a base to develop treatment plans and strategies to influence peoples thinking and behaviour. Many psychologists treat people with anxiety or depression or who want to change behaviours such as to quit smoking or to handle stress. Psychologists use several scientific techniques to do this including cognitive behavioural therapy, acceptance and commitment therapy, psychodynamics and many others. Clients do not require a referral to see a psychologist unless it is part of a mental health plan completed with your GP.

Counsellors come from a variety of different backgrounds and qualifications. A trained counsellor is usually expected to have completed at least 3 years at university in a relevant course such as a Bachelor of Counselling, Bachelor of Psychotherapy, or a Bachelor of Social Science (like me). Counsellors assist people in developing an understanding about themselves and how to make positive changes in their lives. Counselling is generally more issue specific and with counsellors gaining an understanding of the clients behaviours, feelings and thinking in order to help clients deal with issues or difficulties in their lives. Counsellors often help clients deal with depression and anxiety, grief and relationship issues as well assisting people with alcohol and other addiction issues, weight concerns or those who want to improve their overall wellness, both mentally and physically. It is important to check a counsellors credentials and experience as there is currently no legal requirement for minimum training so whilst many counsellors have extensive training and experience and provide an integral and very important service, not all counsellors have the same qualifications and experience. Counsellors should be a member of the Australian Counsellors Association (ACA) or PACFA Psychotherapists and Counsellors Federation of Australia (PACFA) to ensure minimum guidelines and standards are set to comply to.

Psychotherapists have usually completed at least 3 years of university and their services often overlap significantly with counsellors, depending on the client. However psychotherapists may deal with more complex issues and require long term treatment to be effective. Psychotherapy is generally taking a negative experiences of themselves or others and reorganising them into something positive. Similar to counsellors, psychotherapists have no minimum legal training and experience requirement so it is important to check their qualifications and experience. Psychotherapists should be a member of the Australian Counsellors Association (ACA) or PACFA Psychotherapists and Counsellors Federation of Australia (PACFA) to ensure minimum guidelines and standards are set to comply to.

Whilst there are different treatments offered by different styles of professionals, there is also much overlap and similarity. In the end, one of the biggest factors to whether a treatment is successful is whether you can relate with your service provider, if you feel safe and trust them and feel comfortable to talk freely.

It is the philosophy of Walk and Talk Australia that if we don’t believe we can provide the best solution for you, then we will discuss this and advise you on more suitable services for your needs.


Bookings


What are your operating hours?

At Walk and Talk Australia we understand life is busy so our operating hours are flexible. Our sunrise and early morning walks are one of our clients favourite time slots. When you enquire, we will discuss when you are available to meet and make every attempt to accommodate you.

What are your business hours?
Monday 8am-5pm
Tuesday 12noon-8pm
Wednesday 12noon -8pm
Thursday 8am-5pm
Friday 8am-5pm

What if I have to cancel?

We understand that life happens so if you cannot attend, please get in touch as soon as possible so we can reschedule.  As you can appreciate, less than 24 hour cancellations attract a 50% cancellation fee.

What if it rains or the weather is questionable?

If the weather doesn’t play nice, we simply move indoors or we can grab an umbrella.

Payments

What type of payments do you accept?

I accept Visa & MasterCard, cash and direct deposit 

Are you covered by private health insurance?

Walk and Talk Australia is a provider for Medibank Private.

Are you covered by Medicare?

Our services are not covered by Medicare.

What is the cost?

Your initial session with Walk and Talk will be $130. Allow 90 minutes for the first session as it takes time to share your story, and begin to create a treatment plan.Any further sessions are $110 and you can allow 75 mins.

Do I pay if I cancel?

If you have cancelled prior to your appointment, then any payments will be refunded or credited to a rescheduled appointment. If you do not cancel, then 50% of full fee is due at the time of the appointment but please call me to discuss this should it occur.

Privacy


Do you take notes?

Yes. Notes are taken down for each session.

Where are the notes stored?

All notes are stored in a locked filing cabinet in our secure premises, where only your counsellor has access. Your notes will never be released except with your written consent or upon subpoena.

Is it confidential?

Yes. All sessions are confidential as required by the Australian Counselling Association ‘Code of Ethics and Practice’ unless we believe there is a risk of harm to yourself or others, child endangerment or it is required by a court order. If these situations occur, I will discuss it with you.

Can I access your notes?

Yes, you can get access to your clinical notes by written request to myself.